Privacy Policy

Last updated: 9 October 2025

1. About This Policy: This policy explains how Jawa Technologies Pty Ltd ABN 20 137 869 615 ("we," "us," or "our") collects, uses, and protects your personal information when you use our services or engage with us. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect: We collect information to provide and improve our fibre internet services. This includes contact details (your name, email address, phone number, and postal address), service address (the property where we install and provide services), payment information (credit card or bank account details for billing), identification (driver's licence or other ID for account verification or other security protocols), technical data (IP addresses, connection logs, and usage data), and communications (records of emails, phone calls, and support communications).

3. How We Use Your Information: We use your personal information to set up and manage your service, process payments and send bills, provide technical support and troubleshoot issues, monitor performance and maintain service quality, comply with telecommunications laws, prevent fraud and abuse, send service updates and important notices, and send marketing materials (only with your consent).

4. Who We Share Your Information With: We may share your information with service providers including payment processors and billing companies, related service providers, IT support and infrastructure maintenance contractors, and accountants and legal advisors. We disclose information when required by Australian law or court orders, law enforcement agencies (with authorisation or as instructed by regulators with jurisdiction over our operations), emergency services (to protect life or safety). If we sell our business, your information may transfer to the new owner and for that reason, may extend to actual or potential acquirers or their related service providers, such as financiers. We do not sell your personal information to third parties for marketing purposes.

5. How Long We Keep Your Information: We retain your information for active customers throughout your service period, for former customers up to 7 years for billing and tax records, usage logs typically for 2 years as required by telecommunications regulations, and marketing consent until you unsubscribe.

6. Your Privacy Rights: Under Australian privacy law, you have the right to access your personal information (we may charge a reasonable fee), correct inaccurate or outdated information, request deletion of your information (subject to legal obligations), complain about privacy breaches, and opt-out of marketing communications at any time. To exercise these rights, email us at privacy@jawatech.com.au or call us.

7. Security: We protect your information using secure servers and encrypted data transmission, password-protected systems, restricted staff access to customer data, and regular security reviews, consistent with industry expectations for businesses of our size. However, no internet transmission is completely secure. We cannot guarantee absolute security, and you provide information at your own risk.

8. Cookies and Website Tracking: Our website may use cookies to improve your experience from time to time. You can disable cookies in your browser settings, but this may affect website functionality.

9. Overseas Disclosure: We primarily store data in Australia. If we use overseas service providers (such as cloud hosting), we take reasonable steps to establish that those service providers assert compliance with privacy standards equivalent to Australian law. We do not audit or independently verify those claims.

10. Children's Privacy: Our services are intended for adults. We do not knowingly collect information from children under 18.

11. Changes to This Policy: We may update this policy from time to time. We'll notify you of significant changes via an update to the date at the top of this page. Continued use of our services means you accept the updated policy.

12. Contact Us: If you have questions about privacy or wish to access your information, contact Jawa Technologies Pty Ltd, ABN 20 137 869 615, by email: info@jawatechnologies.com.au.

13. Complaints: If you believe we've breached your privacy, contact us first using the details above. If unsatisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, phone 1300 363 992, or email enquiries@oaic.gov.au.